The BrightStor CA-Disk for MSP Documentation Survey provides a valuable opportunity for you to help us create documentation that better satisfies your needs. The results of this survey will be carefully reviewed and analyzed by the BrightStor CA-Disk for MSP documentation team and we will try to incorporate as many comments and suggestions as possible. Thank you for your time and assistance.
PLEASE TELL US ABOUT YOURSELF Company nameCompany size (approximate)1 - 499 employees 500 - 999 employees 1000 - 4999 employees 5000 - 9999 employees 10,000 or more What is your job title?What are the responsibilities of your job?1. What version of BrightStor CA-Disk for MSP are you currently using?r9.1 SP15 r9.1 SP14 An earlier version (e.g., r9.1 SP13 or 7.8.7) Other (please specify) If you selected other, please specify:2. How long have you been using BrightStor CA-Disk for MSP?Less than 2 years 2 to 6 years 6 to 10 years More than 10 years 3. How would you categorize your proficiency level with BrightStor CA-Disk for MSP?Expert Intermediate Novice 4. How would you categorize your knowledge of mainframe storage in general?Expert Intermediate Novice 5. Did you install BrightStor CA-Disk for MSP?Yes No (please specify who did) Additional comments (maximum 250 characters):6. If you installed BrightStor CA-Disk for MSP, did you use the Installation Guide?Yes No Additional comments (maximum 250 characters):7. What tasks do you perform using BrightStor CA-Disk for MSP and how often do you perform them? Frequently Occasionally Rarely Never / Not part of my job I don't know how to do this Run volume/data set reports Run volume/data set reports FrequentlyRun volume/data set reports OccasionallyRun volume/data set reports RarelyRun volume/data set reports Never / Not part of my jobRun volume/data set reports I don't know how to do thisArchive data sets Archive data sets FrequentlyArchive data sets OccasionallyArchive data sets RarelyArchive data sets Never / Not part of my jobArchive data sets I don't know how to do thisRestore data sets Restore data sets FrequentlyRestore data sets OccasionallyRestore data sets RarelyRestore data sets Never / Not part of my jobRestore data sets I don't know how to do thisSubmit backup jobs Submit backup jobs FrequentlySubmit backup jobs OccasionallySubmit backup jobs RarelySubmit backup jobs Never / Not part of my jobSubmit backup jobs I don't know how to do thisProduce a LISTD/LISTV report Produce a LISTD/LISTV report FrequentlyProduce a LISTD/LISTV report OccasionallyProduce a LISTD/LISTV report RarelyProduce a LISTD/LISTV report Never / Not part of my jobProduce a LISTD/LISTV report I don't know how to do thisMerge achived data Merge achived data FrequentlyMerge achived data OccasionallyMerge achived data RarelyMerge achived data Never / Not part of my jobMerge achived data I don't know how to do thisRecover DASD volumes Recover DASD volumes FrequentlyRecover DASD volumes OccasionallyRecover DASD volumes RarelyRecover DASD volumes Never / Not part of my jobRecover DASD volumes I don't know how to do thisCompress a partitioned data set (PDS) Compress a partitioned data set (PDS) FrequentlyCompress a partitioned data set (PDS) OccasionallyCompress a partitioned data set (PDS) RarelyCompress a partitioned data set (PDS) Never / Not part of my jobCompress a partitioned data set (PDS) I don't know how to do thisForce an auto-restore Force an auto-restore FrequentlyForce an auto-restore OccasionallyForce an auto-restore RarelyForce an auto-restore Never / Not part of my jobForce an auto-restore I don't know how to do thisTroubleshoot problems Troubleshoot problems FrequentlyTroubleshoot problems OccasionallyTroubleshoot problems RarelyTroubleshoot problems Never / Not part of my jobTroubleshoot problems I don't know how to do thisAdditional comments (maximum 250 characters):8. Do you use the BrightStor CA-Vantage GMI?Yes No I don't know about BrightStor CA-Vantage GMI Additional comments (maximum 250 characters):9. Why do you consult the BrightStor CA-Disk for MSP user guides? (Select all that apply)To find information about new or existing features To find out how to do something To troubleshoot a problem To get conceptual information about mainframe storage To get Best Practices information I don’t refer to the product documentation at all Additional comments (maximum 250 characters):10. Do you feel that the level of detail provided by the user guides is appropriate for your needs?Yes No I don't use Help Additional comments (maximum 250 characters):11. From the following choices, please rank the resources that you usually refer to when you need information about BrightStor CA-Disk for MSP (first being most frequent and last being least frequent)1)Select OneOnline HelpPDF documentation (User Guide, Messages Guide, etc.)CA Technical SupportOnline User Forums2)Select OneOnline HelpPDF documentation (User Guide, Messages Guide, etc.)CA Technical SupportOnline User Forums3)Select OneOnline HelpPDF documentation (User Guide, Messages Guide, etc.)CA Technical SupportOnline User Forums4)Select OneOnline HelpPDF documentation (User Guide, Messages Guide, etc.)CA Technical SupportOnline User Forums12. Are you able to find the BrightStor CA-Disk for MSP documentation quickly and easily (either on the product CD, through the Start menu, or through the CA web site)?Yes No (please add comments) Additional comments (maximum 250 characters):13. Is specific information easy to find in the BrightStor CA-Disk for MSP documentation?Yes No (please add comments) Additional comments (maximum 250 characters):14. If you use the BrightStor CA-Disk for MSP documentation, how would you describe the quality of the indexes in the PDF guides?Excellent Good Average Poor I don't use the index Additional comments (maximum 250 characters):15. Do you use the PDF cross-book index (the Search All Guides button)?Yes No I don't know what that is Additional comments (maximum 250 characters):16. Do you think the BrightStor CA-Disk for MSP documentation provides enough of the following types of information? Not Enough Adequate Too Much Don’t Know Concepts (theory) Concepts (theory) Not EnoughConcepts (theory) AdequateConcepts (theory) Too MuchConcepts (theory) Don’t KnowProcedures (how-to information) Procedures (how-to information) Not EnoughProcedures (how-to information) AdequateProcedures (how-to information) Too MuchProcedures (how-to information) Don’t KnowScreenshots / Graphics Screenshots / Graphics Not EnoughScreenshots / Graphics AdequateScreenshots / Graphics Too MuchScreenshots / Graphics Don’t KnowCommand Line information Command Line information Not EnoughCommand Line information AdequateCommand Line information Too MuchCommand Line information Don’t KnowTask scenario examples Task scenario examples Not EnoughTask scenario examples AdequateTask scenario examples Too MuchTask scenario examples Don’t KnowInstallation / Configuration information Installation / Configuration information Not EnoughInstallation / Configuration information AdequateInstallation / Configuration information Too MuchInstallation / Configuration information Don’t KnowTroubleshooting / Problem Solving Troubleshooting / Problem Solving Not EnoughTroubleshooting / Problem Solving AdequateTroubleshooting / Problem Solving Too MuchTroubleshooting / Problem Solving Don’t KnowBest Practices Best Practices Not EnoughBest Practices AdequateBest Practices Too MuchBest Practices Don’t KnowOther (enter additional comments) Other (enter additional comments) Not EnoughOther (enter additional comments) AdequateOther (enter additional comments) Too MuchOther (enter additional comments) Don’t KnowAdditional comments (maximum 250 characters):17. Do you think that the technical information in the documentation is written at an appropriate level?Yes, it is appropriate No, it is too technical No, it is not technical enough No opinion Additional comments (maximum 250 characters):18. What do you think of the technical accuracy of the BrightStor CA-Disk for MSP documentation?Excellent Good Average Poor No opinion Additional comments (maximum 250 characters):19. What do you think of the overall quality of the BrightStor CA-Disk for MSP documentation (clear, concise, easy to follow)?Excellent Good Average Poor No opinion Additional comments (maximum 250 characters):ADDITIONAL COMMENTS Enter any additional comments or suggestions related to the BrightStor CA-Disk for MSP documentation.If we can contact you for further information related to this survey, please provide the following information: (Optional)Name:Email address:
1 - 499 employees 500 - 999 employees 1000 - 4999 employees 5000 - 9999 employees 10,000 or more
r9.1 SP15 r9.1 SP14 An earlier version (e.g., r9.1 SP13 or 7.8.7) Other (please specify) If you selected other, please specify:
If you selected other, please specify:
Less than 2 years 2 to 6 years 6 to 10 years More than 10 years
Expert Intermediate Novice
Yes No (please specify who did) Additional comments (maximum 250 characters):
Additional comments (maximum 250 characters):
Yes No Additional comments (maximum 250 characters):
Frequently Occasionally Rarely Never / Not part of my job I don't know how to do this Run volume/data set reports Run volume/data set reports FrequentlyRun volume/data set reports OccasionallyRun volume/data set reports RarelyRun volume/data set reports Never / Not part of my jobRun volume/data set reports I don't know how to do thisArchive data sets Archive data sets FrequentlyArchive data sets OccasionallyArchive data sets RarelyArchive data sets Never / Not part of my jobArchive data sets I don't know how to do thisRestore data sets Restore data sets FrequentlyRestore data sets OccasionallyRestore data sets RarelyRestore data sets Never / Not part of my jobRestore data sets I don't know how to do thisSubmit backup jobs Submit backup jobs FrequentlySubmit backup jobs OccasionallySubmit backup jobs RarelySubmit backup jobs Never / Not part of my jobSubmit backup jobs I don't know how to do thisProduce a LISTD/LISTV report Produce a LISTD/LISTV report FrequentlyProduce a LISTD/LISTV report OccasionallyProduce a LISTD/LISTV report RarelyProduce a LISTD/LISTV report Never / Not part of my jobProduce a LISTD/LISTV report I don't know how to do thisMerge achived data Merge achived data FrequentlyMerge achived data OccasionallyMerge achived data RarelyMerge achived data Never / Not part of my jobMerge achived data I don't know how to do thisRecover DASD volumes Recover DASD volumes FrequentlyRecover DASD volumes OccasionallyRecover DASD volumes RarelyRecover DASD volumes Never / Not part of my jobRecover DASD volumes I don't know how to do thisCompress a partitioned data set (PDS) Compress a partitioned data set (PDS) FrequentlyCompress a partitioned data set (PDS) OccasionallyCompress a partitioned data set (PDS) RarelyCompress a partitioned data set (PDS) Never / Not part of my jobCompress a partitioned data set (PDS) I don't know how to do thisForce an auto-restore Force an auto-restore FrequentlyForce an auto-restore OccasionallyForce an auto-restore RarelyForce an auto-restore Never / Not part of my jobForce an auto-restore I don't know how to do thisTroubleshoot problems Troubleshoot problems FrequentlyTroubleshoot problems OccasionallyTroubleshoot problems RarelyTroubleshoot problems Never / Not part of my jobTroubleshoot problems I don't know how to do thisAdditional comments (maximum 250 characters):
Yes No I don't know about BrightStor CA-Vantage GMI Additional comments (maximum 250 characters):
To find information about new or existing features To find out how to do something To troubleshoot a problem To get conceptual information about mainframe storage To get Best Practices information I don’t refer to the product documentation at all Additional comments (maximum 250 characters):
Yes No I don't use Help Additional comments (maximum 250 characters):
1)Select OneOnline HelpPDF documentation (User Guide, Messages Guide, etc.)CA Technical SupportOnline User Forums2)Select OneOnline HelpPDF documentation (User Guide, Messages Guide, etc.)CA Technical SupportOnline User Forums3)Select OneOnline HelpPDF documentation (User Guide, Messages Guide, etc.)CA Technical SupportOnline User Forums4)Select OneOnline HelpPDF documentation (User Guide, Messages Guide, etc.)CA Technical SupportOnline User Forums
Yes No (please add comments) Additional comments (maximum 250 characters):
Excellent Good Average Poor I don't use the index Additional comments (maximum 250 characters):
Yes No I don't know what that is Additional comments (maximum 250 characters):
Not Enough Adequate Too Much Don’t Know Concepts (theory) Concepts (theory) Not EnoughConcepts (theory) AdequateConcepts (theory) Too MuchConcepts (theory) Don’t KnowProcedures (how-to information) Procedures (how-to information) Not EnoughProcedures (how-to information) AdequateProcedures (how-to information) Too MuchProcedures (how-to information) Don’t KnowScreenshots / Graphics Screenshots / Graphics Not EnoughScreenshots / Graphics AdequateScreenshots / Graphics Too MuchScreenshots / Graphics Don’t KnowCommand Line information Command Line information Not EnoughCommand Line information AdequateCommand Line information Too MuchCommand Line information Don’t KnowTask scenario examples Task scenario examples Not EnoughTask scenario examples AdequateTask scenario examples Too MuchTask scenario examples Don’t KnowInstallation / Configuration information Installation / Configuration information Not EnoughInstallation / Configuration information AdequateInstallation / Configuration information Too MuchInstallation / Configuration information Don’t KnowTroubleshooting / Problem Solving Troubleshooting / Problem Solving Not EnoughTroubleshooting / Problem Solving AdequateTroubleshooting / Problem Solving Too MuchTroubleshooting / Problem Solving Don’t KnowBest Practices Best Practices Not EnoughBest Practices AdequateBest Practices Too MuchBest Practices Don’t KnowOther (enter additional comments) Other (enter additional comments) Not EnoughOther (enter additional comments) AdequateOther (enter additional comments) Too MuchOther (enter additional comments) Don’t KnowAdditional comments (maximum 250 characters):
Yes, it is appropriate No, it is too technical No, it is not technical enough No opinion Additional comments (maximum 250 characters):
Excellent Good Average Poor No opinion Additional comments (maximum 250 characters):
Name:Email address:
Please forward this survey to any other BrightStor CA-Disk for MSP users in your organization.
100%
Contact Us Legal Notice Privacy Policy ca.com Copyright © 2006 CA. All rights reserved.
