Technical Publications Survey

This Technical Publications Survey provides a valuable opportunity for you to help us create documentation that better satisfies your needs. The results of this survey will be carefully reviewed and analyzed by our documentation team and we will incorporate as many comments and suggestions as possible. Thank you for your time and assistance.

Please tell us about yourself:

Name:
Company:
Telephone Number:
Email Address:

1. Which CA products do you use? (List all that apply.)

2. When you have an issue with a CA product, in which order do you consult available resources? (Rank all that apply, with 1 being the first resource consulted and 6 being the last.)

• Product documentation
• Online Help
• Colleague
• CA Technical Support
• Third party websites/info
• Other

1)	Product documentationOnline HelpColleagueCA Technical SupportThird party websites/infoOther
2)	Product documentationOnline HelpColleagueCA Technical SupportThird party websites/infoOther
3)	Product documentationOnline HelpColleagueCA Technical SupportThird party websites/infoOther
4)	Product documentationOnline HelpColleagueCA Technical SupportThird party websites/infoOther
5)	Product documentationOnline HelpColleagueCA Technical SupportThird party websites/infoOther
6)	Product documentationOnline HelpColleagueCA Technical SupportThird party websites/infoOther

3. Based on the titles, which documentation do you refer to the most? (Rank all that apply, with 1 being the most used and 9 being the least used.)

• Online Help
• Installation Guide
• Administrator Guide
• User Guide
• Technical Reference Guide
• SDK Reference Guide
• Release Summary
• Readme
• Other 

1)	Online HelpInstallation GuideAdministrator GuideUser GuideTechnical Reference GuideSDK Reference GuideRelease SummaryReadmeOther
2)	Online HelpInstallation GuideAdministrator GuideUser GuideTechnical Reference GuideSDK Reference GuideRelease SummaryReadmeOther
3)	Online HelpInstallation GuideAdministrator GuideUser GuideTechnical Reference GuideSDK Reference GuideRelease SummaryReadmeOther
4)	Online HelpInstallation GuideAdministrator GuideUser GuideTechnical Reference GuideSDK Reference GuideRelease SummaryReadmeOther
5)	Online HelpInstallation GuideAdministrator GuideUser GuideTechnical Reference GuideSDK Reference GuideRelease SummaryReadmeOther
6)	Online HelpInstallation GuideAdministrator GuideUser GuideTechnical Reference GuideSDK Reference GuideRelease SummaryReadmeOther
7)	Online HelpInstallation GuideAdministrator GuideUser GuideTechnical Reference GuideSDK Reference GuideRelease SummaryReadmeOther
8)	Online HelpInstallation GuideAdministrator GuideUser GuideTechnical Reference GuideSDK Reference GuideRelease SummaryReadmeOther
9)	Online HelpInstallation GuideAdministrator GuideUser GuideTechnical Reference GuideSDK Reference GuideRelease SummaryReadmeOther

4. How satisfied are you with quickly finding the information you need in the following documentation?  (Rate each guide, with 1 being the most satisfied and 5 being the least satisfied.)

	1	2	3	4	5
Installation Guide	Installation Guide 1	Installation Guide 2	Installation Guide 3	Installation Guide 4	Installation Guide 5
Administrator Guide	Administrator Guide 1	Administrator Guide 2	Administrator Guide 3	Administrator Guide 4	Administrator Guide 5
User Guide	User Guide 1	User Guide 2	User Guide 3	User Guide 4	User Guide 5
Technical Reference Guide	Technical Reference Guide 1	Technical Reference Guide 2	Technical Reference Guide 3	Technical Reference Guide 4	Technical Reference Guide 5
SDK Reference Guide	SDK Reference Guide 1	SDK Reference Guide 2	SDK Reference Guide 3	SDK Reference Guide 4	SDK Reference Guide 5
Release Summary	Release Summary 1	Release Summary 2	Release Summary 3	Release Summary 4	Release Summary 5
Readme	Readme 1	Readme 2	Readme 3	Readme 4	Readme 5
Other (please add comments)	Other (please add comments) 1	Other (please add comments) 2	Other (please add comments) 3	Other (please add comments) 4	Other (please add comments) 5

Additional comments (maximum 250 characters):

5. How satisfied are you with quickly finding the information you need in the online help? (with 1 being the most satisfied and 5 being the least satisfied.)

1   2   3   4   5

Additional comments (maximum 250 characters):

5a. How would you improve the online help?

6. Do you consult any documentation before you install the product?

Yes   No

6a. If you answered Yes to question 6, please rank the guides you refer to in order of importance.  (Rank all that apply, with 1 being most important and 6 being least important.)

• Readme 
• Release Notes
• Installation Guide 
• Reference Guide
• Administrator Guide
• Other Guide(s)

1)	ReadmeRelease NotesInstallation GuideReference GuideAdministrator GuideOther Guide(s)
2)	ReadmeRelease NotesInstallation GuideReference GuideAdministrator GuideOther Guide(s)
3)	ReadmeRelease NotesInstallation GuideReference GuideAdministrator GuideOther Guide(s)
4)	ReadmeRelease NotesInstallation GuideReference GuideAdministrator GuideOther Guide(s)
5)	ReadmeRelease NotesInstallation GuideReference GuideAdministrator GuideOther Guide(s)
6)	ReadmeRelease NotesInstallation GuideReference GuideAdministrator GuideOther Guide(s)

7. What are the most important improvements that we can make to the documentation?

8. Are you interested in providing more feedback to CA Technical Publications to help us improve product documentation?

Yes   No

9. Are you interested in joining a Technical Publications Advisory Council?

Yes   No

ADDITIONAL COMMENTS:

Enter any additional comments or suggestions related to the CA product documentation.

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